Our ongoing commitment to providing outstanding patient care means we are implementing a new electronic patient record system. You may notice our processes take slightly longer than usual, and we apologise if this causes any inconvenience. Thank you for your understanding and patience.

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Patient Charter

Our commitment to you, the Ramsay Way


Care delivered in privacy, with compassion, dignity and respect:


  • In a safe and clean environment.

  • By a friendly, efficient team who ensure you are involved in decisions about your treatment and aim to promote your independence.

  • With information that ensures you are well-informed about your choices, provided in a way that you can understand.

  • By staff who are aware of, understand and recognise your social and cultural diversity, values and beliefs.

  • With priority given to good clinical practice supported by modern technology and equipment.

  • In surroundings designed to promote well being and comfort.

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