Patient Charter | West Valley Hospital, Croydon

COVID-19 NOTICE: In line with current guidelines most pre-existing (non-urgent) appointments and procedures will be postponed and new patients are not being accepted at this time. We will be contacting all patients this affects in due course. Please do not attend your appointment or procedure if it is not urgent. If you are required to visit the hospital, please do not attend if you are showing any Coronavirus symptoms, however mild. You will need to attend the hospital alone as we are not allowing any visitors at this time.

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Our commitment to you, the Ramsay Way

Care delivered in privacy, with compassion, dignity and respect:

  • In a safe and clean environment.
  • By a friendly, efficient team who ensure you are involved in decisions about your treatment and aim to promote your independence.
  • With information that ensures you are well-informed about your choices, provided in a way that you can understand.
  • By staff who are aware of, understand and recognise your social and cultural diversity, values and beliefs.
  • With priority given to good clinical practice supported by modern technology and equipment.
  • In surroundings designed to promote well being and comfort.

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Need some advice on a treatment price or booking an initial appointment. We're here to help.

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PRIVATE PATIENT PLEDGE

THE BEST OF CARE

  • Your choice of consultant
  • No cancellations
  • Appointments to suit you
  • 0% finance available
  • No waiting lists
  • Fixed price packages
  • Unlimited aftercare
  • Price Match

Terms and conditions apply

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FINANCE AVAILABLE

Spread the cost of your treatment

  • Fixed monthly payments over a term that enables you to budget
  • Loan money paid directly to Ramsay Health Care
  • A loan designed to put more expensive health procedures within easier reach
  • Simple Online application
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