Patient feedback | West Valley Hospital

COVID-19 NOTICE: In line with current guidelines most pre-existing (non-urgent) appointments and procedures will be postponed and new patients are not being accepted at this time. We will be contacting all patients this affects in due course. Please do not attend your appointment or procedure if it is not urgent. If you are required to visit the hospital, please do not attend if you are showing any Coronavirus symptoms, however mild. You will need to attend the hospital alone as we are not allowing any visitors at this time.

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If you would like to leave feedback regarding your care at West Valley Hospital please click here or follow the links below to submit your feedback:


Reputation Summary

We do, of course hope that you were satisfied with the service and attention we gave you here at West Valley Hospital. If we have, in some way, fallen short of your expectations, we do want to hear from you. Please do speak to us when you are in the hospital and we will do everything we can to help you. If you do feel you would like to write to us, 'We Value Your Opinion' card are all around the hospital or ask a member of staff for a copy.

Latest Feedback

“Excellent experience from the start. Staff are caring, couldn’t do more to make me feel at ease. Everything about my procedure was explained in a thorough and gentle manner.” – April 2019

“Everything was done with care and attention. Great, relaxing environment with wonderful staff. All gone better than expected. Highly recommended.” – May 2019

“Patients were made to feel at home and given assurance and reassurance from the beginning to the end of medical treatment.” – May 2019

“Very considerate staff which made me feel calm and secure. The team performing the procedure was very professional and I felt very safe throughout.” – May 2019

“I found every member of staff very friendly and helpful and just lovely to speak with.” – June 2019

“From the first appointment to my Surgery I have been treated so kindly. All my questions answered, short waiting times. From the reception staff to the nurses, everything is always pleasant. I actually look forward to coming here”

- July 2019

“My experience of West Valley Hospital far outweighed any other hospital I have visited. I wish to have any future treatment here.” – Aug 2019

“Kind, personable, informative & pleasant staff” – Sep 2019

“Welcoming, professional service. Calm and stress free environment. Lovely nurses, physio and theatre staff” – Oct 2019

Get in touch

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020 3780 2504

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PRIVATE PATIENT PLEDGE

THE BEST OF CARE

  • Your choice of consultant
  • No cancellations
  • Appointments to suit you
  • 0% finance available
  • No waiting lists
  • Fixed price packages
  • Unlimited aftercare
  • Price Match

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FINANCE AVAILABLE

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  • Loan money paid directly to Ramsay Health Care
  • A loan designed to put more expensive health procedures within easier reach
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