In light of the current Covid situation in London, we are supporting the NHS by carrying out urgent cancer diagnostics. At this current time we have had to stop all routine elective surgery. Hopefully this will be for a short period of time whilst London stabilises. Our outpatient department is open and we are happy to accept GP and Private patient referrals.

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West Valley Hospital offers a comprehensive physiotherapy service for the local community.


What is physiotherapy?

Physiotherapy is a health profession concerned with helping people resolve and manage conditions which my lead to pain, disability or reduced function.

At West Valley Hospital the type of physiotherapy provided includes musculoskeletal and orthopaedics. This area of specialism covers helping people with bone, ligament, tendon and muscle problems. It also supports those who are pre and post orthopaedic surgery.

Who delivers the service?

The physiotherapy service at West Valley Hospital is delivered by Crystal Palace Physio Group.

Crystal Palace Physio Group are an award winning specialist Physiotherapy provider. They are recognised as one of London’s leading providers of Physiotherapy and related services. Crystal Palace Physio Group have a team of experts who are committed to excellence in clinical standards and customer service so if you have pain, stiffness or injury – together we can help you get back to being your best.

What treatments are available?

Physiotherapists will often use a variety of treatments to manage pain and improve function (strength and mobility).

Treatment techniques may include:

  • Exercise and Rehabilitation
  • Manual Therapy (massage, mobilisation and manipulation)
  • Education and Advice
  • Taping / Strapping
  • Acupuncture

What are some of the things we treat?

Achilles tendinopathy

Achilles tendinopathy is a common cause of pain. It can be caused by a single event but is more often a result of repetitive stress to the tendon. Pain is normally worse first thing in the morning where the calf feels tight and sore to walk. The Achilles tendon may also be tender to touch and may appear swollen.

Ankle Sprains

A sprain is an injury to a ligament, in the ankle the ligament on the outside of the foot is most commonly involved. Ligaments are injured when they are overstretched (sprained). This commonly occurs when the foot and ankle are forcibly turned inwards, this injury is often referred to as a ‘rolled ankle’. The ankle may be rolled during rapid changes in direction, on uneven surfaces, a simple “trip” whilst walking or treading on a ball or opponents foot whilst playing sport.

Anterior Knee Pain

Anterior knee pain may occur due to abnormal forces going through the knee due to weak, tight muscles about the hip, knee and ankle. Alignment issues can also occur at these joints that contribute to your symptoms. Often this will result in irritation of the knee without specific damage that can be identified on physical examination or investigations. Specific causes of anterior knee pain can be; softening of the cartilage beneath the kneecap (chondromalacia patellae in adolescents), inflammation of the patella tendon, irritation of the fat pad beneath the knee cap, arthritis or by pinching of the inner lining of the knee with knee motion (synovial impingement).

Back Pain

Back pain is usually felt in your back and/or your buttock area, sometimes it can refer pain down your leg, and you may experience some pins and needles and/or numbness. Back pain is very common, and is rarely due to anything serious – even if the pain is very bad. Most people will experience back pain during their life. Most episodes of back pain will settle within 6 weeks but this can be longer, especially if pain is felt into the leg.

Frozen Shoulder

The medical name for frozen shoulder is adhesive capsulitis. It is a condition that affects the ability to move your shoulder. It causes stiffness and pain in the shoulder joint, which reduces normal movement. Frozen shoulder usually only affects one shoulder, although in approximately 1 in 5 cases the condition occurs in the other shoulder. The condition is uncommon in young people. Most cases occur in people between the ages of 40 and 60. Recovery can be frustratingly slow and symptoms can last for two to three years, although for a lot of people it is much faster than this.


Arthritis means inflammation of the joints. Osteoarthritis (OA) is the most common type of arthritis, and may be described as “degenerative changes”, or “wear and tear”. The most commonly affected joints are the knees, the hips, hands, feet, and spine. The risk of developing the condition increases with age.

Rotator Cuff Tendinopathy

The rotator cuff refers to a group of four small muscles which run from the shoulder blade to the top of the arm bone. They support and move the shoulder joint. The rotator cuff muscles attach to the arm bone by tendons. Rotator cuff tendinopathy refers to inflammation and swelling within one or more of these tendons. As people age, it is normal for the rotator cuff tendons to wear and deteriorate, however only a small proportion of people develop pain and weakness that requires treatment.

Muscle Strains

Muscles can be strained if over-stretched or over-worked. A strained muscle may feel tender to touch and it may be painful to use or stretch. Muscle strains are graded depending on the severity of the strain. Recovery from a muscle strain will depend on the severity of the injury and can vary between 2 weeks and three months.

Plantar fasciitis

Plantar fasciitis means inflammation of a structure called plantar fascia. The plantar fascia is a strong band of tissue (similar to a ligament) that stretches from the heel to the mid foot. It supports the arch of the foot. Plantar fasciitis is quite common. It mainly affects people over 40 and is more common in women. It is also common in athletes.

Tennis elbow

Tennis Elbow is irritation in the area around the bony bump on the outer side of the elbow where the muscles of the forearm attach. This bony lump is called the lateral epicondyle, and the medical name for tennis elbow is lateral epicondylitis. Similar symptoms can occur on the inner side of the elbow, which may be called golfer's elbow. Excessive, repeated or sustained use of the muscles that extend the wrist can cause irritation of the tendons. Tennis elbow happens most commonly when you suddenly use your forearm muscles a lot without having used them much before, such as using power tools or a screwdriver for DIY or working in your garden. Even if you are used to this type of work, you can still overdo it.


Whiplash happens when a sudden jerk or jolt to your body or head makes your head move away from the body. This can strain the ligaments, tendons, nerves and muscles in your neck and cause pain. Whiplash is common after motor vehicle accidents, when a collision jolts the head. However, the condition can also result from a blow to the head.

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